Shipping & FAQ

You can shop securely at Verdant Tea

 

We take your trust as seriously as we take finding the best teas in China.  Our site is SSL secure with 256 bit encryption, and PCI compliance. Our hosting and merchant services are US-based, and all transactions will run as US transactions.

Stay in the know.  After you place an order, you will immediately receive a copy of your receipt.  When your order ships, you will get all the tracking info so that you know exactly where your tea is.

 

 Get direct, affordable worldwide shipping

 

United States, Canada: Orders totaling $38 or more of loose leaf tea and small teaware items* ship free via USPS within the United States and Canada. Smaller orders ship for a flat rate of $5. US orders take one to three business days to arrive once we forward your farm-fresh tea from Minneapolis, MN.

* HEAVY ITEMS – We are very excited to be selling a full line of tea boards and other larger teaware items. Because shipping costs vary greatly by destination, we decided to take shipping out of the price of these items and only charge you what your shipping actually costs. This lets us offer the lowest possible price that we can on all of our teaware, and lets you benefit from our transparent direct-distributor model.

For heavy teaware, a live shipping rate is calculated for orders within the United States Canada from both USPS and FedEx, and you can choose the best rate for your order’s destination. Loose leaf tea weight does not affect this shipping rate; your live rate is determined only by the weight of heavy teaware items in your order. Items classified as HEAVY are clearly indicated on each product page below the item price, as well as in the item details of your cart.

Example: if you have just a heavy tea board in your order, you will be charged a live rate based on the weight of that heavy tea board. If you have 10 lbs of loose leaf tea in your order and a heavy tea board, your live shipping rate is still only calculated based on the weight of the tea board.

Other International: Orders to international destinations outside the United States and Canada are assessed live shipping rates based on the total order weight of all products. Orders under 4 lbs are shipped via USPS 1st Class International service, and over 4 lbs are shipped via USPS Priority Mail International. Transit time for 1st Class service varies by destination country (1-4 weeks). Transit time for Priority International service is about six to ten business days once shipped from the United States. If you need faster shipping on your international order, please don’t hesitate to contact us; we can often arrange expedited USPS, FedEx or UPS service at your request.

While we can ship internationally to most places around the world, we are currently unable to ship to the following countries: Belarus, Cuba, Estonia, Guyana, Hungary, Indonesia, Latvia, Lithuania, Malaysia, Nigeria, North Korea, Russia, Sudan, Syria, Thailand, Uganda, Ukraine. Please note that international customs duties may apply in your country, and that we do not offer refunds or compensation for additional fees you may be charged by your local customs office.rged by your local customs office.

 

Every order ships with tracking information.

 

All orders of in-stock items are packed and shipped within two business days via USPS. Orders over sixteen ounces are automatically upgraded to USPS Priority Mail. USPS tracking updates in real time so that you can follow your farm-fresh tea on its way to your doorstep.

 

 Every order is packed with care.

 

Each tea is packed and sealed at the farm, directly after picking, using airtight non-reactive foil-lined pouches. We forward all of your teas from Minneapolis, MN, boxing them to order from our fresh weekly inventory. Every tea comes with easy steeping instructions and clear labeling with each of our farmer-partners very own branding. All teas are packed in sturdy, cardboard boxes with plenty of packing material to protect them on their way to your tea cup.

 

 Keep tasting with a free sample!

 

We will hand-select a sample based on your order that we think you might enjoy and pack it in with your teas. You may also request a specific sample, which we will do our best to fulfill.

 

 How do I place a Gift Order?

 

You can order items you want to ship to a gift address by opening the dropdown option with the gift icon on the right side of the ADD TO CART button. It will open a menu that lets you choose “Ship to a Gift Address” for any item.

Please note that you must select this option on every item you wish to ship to a gift address when you add it to your cart. When you add a gift item to your cart, it will be under the heading “Ship To: Gift Address“.  If your cart also contains items that are not shipping to a gift address, they will be under the heading “Ship To: Me”.

At checkout, you will be asked to first enter the Gift Address, and then asked to enter your billing address or your shipping address if you are shipping additional items to yourself.

You will also be given the option of entering a Gift Message that will be included at the bottom of the gift receipt shipped to your intended recipient.

If you would like to let your gift recipient know that a gift is on the way before it arrives, you can choose to have us send an automatic gift e-mail message to your loved one on any day you like, up to one month in the future. Simply add your recipient’s e-mail address, choose the date (like a holiday, birthday, or anniversary!), and we will send an e-mail with your gift message and a gift receipt that lets them know all of the wonderful things you have coming their way!

Want your gift e-mail to send right away? Leave the date selector blank or choose todays date, and the gift e-mail will go out immediately.

We will Cc your email address on the gift email sent to your recipient, so you’ll know when they’ve received it.

 

 We work hard to make it right.

 

Returns: We have an immense pride in the teas our friends in China entrust to us. We work extremely hard to present them to you properly, fill every order with accuracy and care and ship it promptly. If there is ever a problem with your order, please, let us know. We will work to make it right immediately.

In the event of an error or problem with any item in your order, contact us, and we will send you a prompt replacement or refund for the item(s) in question.

Please note that any tea returned to us cannot be resold, and health regulations require us to dispose of it. Given the rarity and limited supply of most of our products, we want to avoid consigning any quantity of them to the waste bin whenever possible. For these reasons, returns based solely on a customer’s dislike of an item cannot be accepted. We always suggest trying a smaller amount of any tea before purchasing it in larger quantities.

 

Why do some tea wares take a little more time to fulfill and ship?

 

Many special tea ware items are available for special order through partnerships with artists in Yixing, Jingdezhen and Shui Ji. Because these are shipping from the artist, special order tea wares may take extra time to arrive.

We do our best to estimate how long any special order items will take based on our experience with each artist. By special-ordering, we can offer you a much bigger and more unique selection at the best prices possible. 

Any specially ordered tea ware is carefully noted as such on the product page.  Orders containing these tea wares will ship once your special order arrives for us to pack up safely.

 

 How do I change the address on an order?

 

Need your new order or tea subscription sent to a different address? Just email us, or leave us a message as soon as you can.If your order hasn’t shipped yet, we will change it right away. Once an order ships, we do not have the ability to reroute it. If the package is marked undeliverable, it will come back to our office in Minneapolis and we will get in touch with you right away to get you your tea.

 

 How can I add an item to my order?

 

We’d be happy to add to your order. Just email us or leave a phone message and we’ll get in touch with you right away. We will send a Paypal invoice to cover any additional items ordered. If the additional items push your order over our free shipping threshold, we will credit you any shipping charges you originally paid. Make sure to let us know as soon as you can to be sure we can get your new items included before your box ships.

 

 Can I request a specific tea for my free sample?

 

Absolutely. If you are curious about any tea on our site, please let us know and we will do our best to get you a sample with your order. Otherwise, we will pack up a sample we think you will enjoy based on the other teas you ordered, and what we are most excited about sharing.

 

When will my pre-order ship?

 

Estimated pre-order ship dates are included on all pre-order product pages and on your order receipt. If the original estimated ship date changes for any reason, we will email you to let you know, so make sure support@verdanttea.com is on your email safe list.

We ship all pre-orders as soon as the pre-order tea is picked and packed. You’ll get tracking info and a notification as soon as your order ships.

 

Do you still sell tea blends? Where can I find Verdant Tea’s Alchemy Tea Blends?

 

Our previous collection of tea blends was discontinued as part of our big move to China. This made room for new traditional teas from our partner tea farmers, and may make room in the future for blends made with traditional Chinese herbs.

As a direct marketplace committed to full transparency, we are dedicated to only sharing those teas produced and created by our partners. We work for our partners, representing the teas they want to share with a wider international audience. We offer a selection of naturally caffeine free herbal teas hand crafted by our partners, but currently have no plans to create and offer our own Verdant Tea branded blends.

In the meantime, we are sharing the full recipes and ingredients for all of your favorite blends.  Please take a look, feel free to experiment and have fun creating your own tea blends!

 

My favorite tea is out of stock, when should I expect it back in stock?

 

We are working hard to keep everything in stock at all times, however sometimes weather or smaller than expected harvests can put a tea temporarily out of stock until the next harvest. We will include an estimated date that a tea will be back in stock on the product page based on advice from the grower. If you want something sooner, email us and we’ll be happy to advise you on other teas you might enjoy. You can also join our mailing list for all the most up to date info on low stock teas and new releases.

 

I forgot to use my coupon code / my coupon code didn’t work.

 

No problem! Just email us with your code and we will apply it retroactively, refunding you the difference between what you paid and your coupon or voucher discount.

 

Can I update or change my Tea of the Month Club membership?

 

You can either use the links provided in your original activation e-mail, or contact us directly to make any changes to your Tea of the Month Club members: from updating addresses and billing information, to putting your subscription on hold or canceling.

If you need to leave the club for any reason, we’re sad to see you go! Just email us and we’ll be happy to get your membership updated right away. We hope that you can join our club again soon, or pick out your favorite teas from our farmers’ collections.

 

Is your tea organic?

 

Our partner tea farmers grow their tea without the use of pesticides, herbicides, or synthetic fertilizers. Every tea we source comes from regions free from air pollution, and watered with natural spring water for water table sustainability.

Our partners care for their land because they plan to pass it on to their children. Though none of our partners are large enough to afford organic certification, their techniques exceed organic industry standards. See for yourself by looking at the photos from each farm and watching the interviews with our partner farmers.

 
Click to watch

A tea was missing from my order.
What do I do?

 

We are so sorry to hear that! Though we pack every order with care, we can occasionally make mistakes. Please let us know right away and we promise to make it right, and get you the tea you ordered immediately.

 

My favorite tea is not available on your website right now, but do you have any I could purchase?

 

It doesn’t hurt to ask! We share our full collection on our site, but our farmer friends may have samples or extra stock too small to offer for regular sale. We’ll do our best to help you in any way we can.

 

Want to learn more, or do you have a different question?

Just contact us, and we will do our best to help.