We are here to support your tea discovery with personal service.
Get in touch, and we’ll be there with tips and recommendations on all things tea. Who reads your emails? The owners, and our small team.
Get direct, affordable shipping
All orders are packed into their final boxes and shipped from our USA headquarters in Minnesota. US orders normally take one to three business days to arrive once we forward your farm-fresh tea from St. Paul, MN.
• Orders totaling $39 or more ship free via USPS within the USA.
• Smaller orders ship for a flat rate of $5.
U.S. Premium Shipping Services:
In addition to the above options, we also offer a premium expedited shipping services with UPS 2 Day and UPS Ground using live rates based on order weight so you don’t pay any more than it costs to ship. Fulfillment times are based on order volume. Orders placed after 3pm will be packed the next business day.
Canada Shipping Services:
- • Orders totaling $100 or more ship free via USPS International to Canada
•Smaller orders ship with USPS live rates so you never pay more than it costs to ship.
Orders to international destinations outside the United States and Canada will be shipped with DHL using live rates based on order weight and destination.
• Due to COVID-19 shipping issues internationally, we have switched to using DHL for international orders to avoid long delays.
• If you need a different shipping solution on your international order, please don’t hesitate to contact us. We can often arrange services with additional carriers (including USPS / common carrier, UPS, and FedEx) at your request.
• Please note that international customs duties may apply in your country, and that we cannot offer refunds or compensation for additional fees you may be charged by your local customs office.
While we can ship internationally to most places around the world, we are currently unable to ship to the following countries: Belarus, Cuba, Estonia, Guyana, Hungary, Indonesia, Latvia, Lithuania, Malaysia, Nigeria, North Korea, Russia, Sudan, Syria, Thailand, Uganda, Ukraine.
You can shop securely at Verdant Tea
We take your trust as seriously as we take finding the best teas in China. Our site is SSL secure with 256 bit encryption, and PCI compliance. Our hosting and merchant services are US-based, and all transactions will run as US transactions.
We accept Visa, Mastercard, American Express, Discover, Paypal and all available payment methods in Paypal (even without a Paypal account), and now, Apple Pay and Google Pay on devices with those payment methods available.
Stay in the know. After you place an order, you will immediately receive a copy of your receipt. When your order ships, you will get all the tracking info so that you know exactly where your tea is.
Every order ships with tracking information.
All orders of in-stock items are packed and shipped within three business days via your chosen carrier service. Orders with free USPS shipping over sixteen ounces are automatically upgraded to USPS Priority Mail. USPS tracking updates in real time so that you can follow your farm-fresh tea on its way to your doorstep.
Every order is packed with care.
Each tea is packed and sealed at the farm, directly after picking, using airtight non-reactive foil-lined pouches. We forward all of your teas from St. Paul, MN, boxing them to order from our fresh weekly inventory. Every tea comes with easy steeping instructions and clear labeling with each of our farmer-partners very own branding. All teas are packed in sturdy, cardboard boxes with plenty of packing material to protect them on their way to your tea cup.
Keep tasting with a free sample!
We will hand-select a sample based on your order that we think you might enjoy and pack it in with your teas. You may also request a specific sample, which we will do our best to fulfill.
Our partner tea farmers grow their tea without the use of pesticides, herbicides, or synthetic fertilizers. Every tea we source comes from regions free from air pollution, and watered with natural spring water for water table sustainability.
Our partners care for their land because they plan to pass it on to their children. Though none of our partners are large enough to afford organic certification, their techniques exceed organic industry standards.
See for yourself by looking at the photos from each farm and watching the interviews with our partner farmers.
How do I place a Gift Order?
At checkout, simply select “Send this as a gift.”
You can include an optional gift message, which will be included with a printed gift receipt in the box.
If you would like to let your gift recipient know that a gift is on the way before it arrives, you can choose to have us send an automatic gift e-mail message to the recipient on any day you like, up to one month in the future. Simply add your recipient’s e-mail address, choose the date (like a holiday, birthday, or anniversary!), and we will send an e-mail with your gift message and a gift receipt that lets them know all of the wonderful things you have coming their way!
Want your gift e-mail to send right away? Leave the date selector blank or choose today’s date, and the gift e-mail will go out immediately.
Does Verdant Tea offer Gift Cards?
We are pleased to now offer gift cards, which can be purchased in any amount, and never expire.
These can be sent to your lucky recipient digitally, and gift card messages can be scheduled for any day - just like gift orders.
We have an immense pride in the teas our friends in China entrust to us. We work extremely hard to present them to you properly, fill every order with accuracy and care and ship it promptly.
If there is ever a problem with your order, please, let us know. We will work to make it right immediately.
In the event of an error or problem with any item in your order, contact us, and we will send you a prompt replacement or refund for the item(s) in question.
Please note that any tea returned to us cannot be resold, and health regulations require us to dispose of it. Given the rarity and limited supply of our partners' teas, we want to avoid consigning any quantity of them to the waste bin whenever possible.
For these reasons, returns based solely on a customer’s dislike of an item cannot be accepted. We always suggest trying a smaller amount of any tea before purchasing it in larger quantities.
Teaware + Damaged Boxes
If your teaware arrives cracked or damaged, please let us know right away! We want the chance to make it right as soon as possible with a replacement or refund.
For damaged items, we will cover any return shipping needed.
For undamaged items, teaware returns require a written return authorization from Verdant Tea. Returns are only accepted on unused, undamaged items within 30 days of purchase. Teaware items must be packaged carefully for returns, as refunds can only be processed on undamaged merchandise. Return shipping on undamaged items is the customer responsibility.
For damaged boxes: if possible, please include a photo of your damaged box so that we can share that back with our shipping partners. In some cases, we may ask for damaged items or packages to be returned to us - in those cases, we will cover return shipping.
Something was missing from my order. What do I do?
We are so sorry to hear that! Though we pack every order with care, we can occasionally make mistakes. Please let us know right away and we promise to make it right, and get you the tea you ordered immediately.
How do I change the address on an order?
Need your new order or tea subscription sent to a different address?
Just email us, or leave us a message as soon as you can.If your order hasn’t shipped yet, we will change it right away. Once an order ships, we do not have the ability to reroute it. If the package is marked undeliverable, it will come back to our office in Minneapolis and we will get in touch with you right away to get you your tea.
Can I request a specific tea for my free sample?
Absolutely. If you are curious about any tea on our site, please let us know and we will do our best to get you a sample with your order.
Otherwise, we will pack up a sample we think you will enjoy based on the other teas you ordered, and what we are most excited about sharing.
I forgot to use my coupon code. Can you help?
Just email us with your code, and we will apply it retroactively. We will refund you the difference between what you paid and your coupon or voucher discount.
How can I add an item to my order?
We’d be happy to add to your order!
Just email us, and we’ll get in touch with you right away.
We will send a seperate invoice to cover any additional items ordered. If the additional items push your order over our free shipping threshold, we will credit you any shipping charges you originally paid.
Make sure to let us know as soon as you can to be sure we can get your new items included before we ship your original order.
Can I save my payment information and address?
Yes, you can!
Our customer log in area allows you to save, manage and update your address and preferred payment info at any time.
If you don't have an account yet, you can sign up for one here. If you created an account at checkout, your username and password will work with the new sign in account area feature.
What else can I do with an account?
When you are signed in to your account, you can “favorite” teas to add them to custom lists for your reference or to share. Just click the little heart by the add to cart button on any product to save that to your lists, making it easy to find later.
From your account page, you can also manage your newsletter subscriptions, save multiple addresses, or update your preferred payment methods.
I forgot my account password and username.
Your account password and username info can be reset by email from the account login page here.
How can I join the Verdant Tea Newsletter?
We have two different newsletters, which you can join either on your Account Page or directly via the links below.
Verdant Tea Newsletter: Be the first to hear about the latest teas and teaware, seasonal sales, and the latest news, articles and interviews from our patner tea farmers. Join the Verdant Tea Newsletter >>
Daily Deal Tasting Journal: Get our behind-the-scenes informal tasting journal of the day and a special daily deal for exclusive savings. plus occasional special releases too limited to share on the online store. Join the Daily Deal Tasting Journal >>
When will my pre-order ship?
Estimated pre-order ship dates are included on all pre-order product pages and on your order receipt. If the original estimated ship date changes for any reason, we will email you to let you know, so make sure [email protected] is on your email safe list.
We ship all pre-orders as soon as the pre-order tea is picked and packed. You’ll get tracking info and a notification as soon as your order ships.
Do you still sell tea blends? Where can I find Verdant Tea’s Alchemy Tea Blends?
As a direct marketplace committed to full transparency, we are dedicated to only sharing those teas produced and created by our partners.
We work for our partners, representing the teas they want to share with a wider international audience. We offer a selection of naturally caffeine free herbal teas hand crafted by our partners, but currently have no plans to create and offer our own Verdant Tea branded blends.
For blended teas, and other herbals, check out our new project: Chroma Tea Blends. We are slowly building our collection.
My favorite tea is out of stock, when should I expect it back in stock?
We are working hard to keep everything in stock at all times, however sometimes weather or smaller than expected harvests can put a tea temporarily out of stock until the next harvest.
If you want something sooner, email us and we’ll be happy to advise you on other teas you might enjoy.
You can also join our newsletter for all the most up to date info on low stock teas and new releases.
My favorite tea is not available on your website right now, but do you have any I could purchase?
It doesn’t hurt to ask!
We share our full collection on our site, but our farmer friends may have samples or extra stock too small to offer for regular sale.
Write to us with your questions. We’ll do our best to help you in any way we can.
What makes this tea club program unique?
Verdant’s CSA-style tea of the month club is unlike any other subscription tea box in the world.
We’ve been working with many of the same farmer families for over fifteen years, and turn over complete control each month to our farmer friends and partners to curate. This means that you get to benefit from our decades of relationship building by getting direct access to the freshest, most unique teas in the world, direct from award-winning small farmers growing tea on stunning, clean and biodiverse land, hand-picking and finishing every leaf.
When our partners can plan on sending you a tea box ahead of time, they can take risks with daring and experimental new processing styles that push the boundaries on the art of tea, or allocate unusual cultivars that normally never make it to market. Their outreach and curation brings recognition back to their community, and in return, we all get to enjoy teas unlike anything else out there, from the hand-fired oolongs to unique herbal teas finished using traditional tea craft.
Where do your teas come from? Is this an organic tea of the month club?
Our loose leaf tea is picked crafted and packed by small family farms we’ve been working with for over a decade all across China.. All our partners exceed organic standards, employing biodiversity strategies, wild-foraging, and environmental stewardship. Learn more about organic tea practices>>
Our partners send their tea to our fulfillment center near Laoshan Village in Shandong, where it is then sent on to our US-forwarding center in Minnesota.
Your boxes are assembled and sent directly to you from the United States, where our customer service team is based in Saint Paul, MN.
We give you the direct-from source transparency and unique product of a China-based company with the support and care of a US-based company.
The best tea of the month club and the best of both worlds!